Notice on Disciplinary Actions for Improper Account Usage

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Hello there, I’m a passionate player of Brown Dust 2, and I strongly support the actions taken by the game developers against those who exploit payment policies or cancel payments repeatedly without proper reason. As someone who has put in countless hours into this game, it’s disheartening to see others take advantage of the system at the expense of honest players like myself.

Hello, this is Brown Dust 2.

I’ve noticed many times gamers asking for refunds on apps they’ve purchased from different stores, even though they received their in-game items correctly. As a result, here are some steps we’ve taken as a response: I want to make it clear that these actions were taken in response to this issue. Feel free to check out the details below for your understanding.

■ Notice on Disciplinary Actions for Improper Account Usage

Date: July 25, 2024 (Thursday) at 12:00 p.m. (Korean Standard Time)

■ Appeal Submission

The deadline for submitting appeals is between July 25, 2024 (Thursday) and August 24, 2024 (Saturday), which lasts for a total of 31 days in Korean Standard Time. You can submit your appeal to the Pmang Mobile Game Customer Support team via email at mobilecs@help.pmang.com. The format for your submission should include:

Abnormal payment activities cause harm to all players who are fairly playing the game.

To ensure fairness and prevent exploitative gameplay, we’ll keep a close eye on any suspicious or unlawful activities, including abnormal payment transactions. If we detect any violations, penalties may apply, so it’s best for you to avoid engaging in such behaviors.

We will do our best to provide a smooth gaming environment.

Thank you.

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2024-07-25 10:37