Hello, this is BrownDust2.
Initially, we want to express our sincere apologies for any troubles you may have experienced due to the resetting of your Season Pass and Character Pass.
Or simpler: We’re sorry for the trouble caused by the reset of your Season and Character Passes.
The main idea is conveyed while keeping it simple and easy to understand.
We wanted to update you on the steps we will be taking concerning the problem reported earlier, where “some accounts had their season pass and character pass levels, as well as purchase history, reset unintentionally.
[Planned Actions]
1) Accounts Affected
– Accounts with Season Pass and Character Pass reset
2) Adjusting Max Level for Regular/Premium Passes:
– The Journey to Another World Season Pass, the SPECIAL Season Pass, and the Labyrinth Gatekeeper Nebris Character Pass will all be raised to their maximum (MAX) levels.
3) Activating Premium Access Again
– We’ll bring back the premium access for those who have previously bought it on their accounts.
4) Here’s how your reward system works:
– Any rewards from levels you had reached before the problem happened will be marked as collected.
– Rewards for higher levels that followed will become available to claim.
– After the scheduled maintenance on May 21, Nebris Character Pass level rewards will be automatically acquired upon login.
– Duplicate rewards received after the reset will be returned.
5) Schedule for Execution:
– May 21, 2025 (during routine system maintenance): Adjustment of levels to their maximum.
– June 4, 2025 (during routine system maintenance): Refund of diamonds spent on level pass purchases.
– Information about the recovery of duplicate rewards will be communicated separately at a later time.
We’ll send another notification once we’ve completed the password reset process, we deeply regret any trouble this may have caused you.
Thank you.
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2025-05-21 10:07